We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.
Return Period
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- The watch must be unused and in the same condition as received.
- The original packaging, accessories, and documentation must be included.
- The item must not show signs of wear, damage, or modification.
Return Process
To request a return, please contact our customer service team with:
- Order number
- Reason for return
- Photos of the product (if applicable)
Our team will review your request and provide return instructions if approved.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to display the refund.
Shipping Costs
Original shipping fees are non-refundable unless the item received was incorrect, defective, or damaged upon arrival.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Exchanges
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will review your request and provide assistance.
Non-Returnable Items
Returns may not be accepted for:
- Items damaged through customer use
- Items without original packaging
- Customized products
- Products returned after the return period
Contact Us
For any return or refund questions, please contact:
Email: ali2006@gmail.com